SUMMARY:
With its headquarters in Lynchburg, Virginia, BTB Construction has developed many great relationships with customers throughout the central Virginia region. Over the years, the leadership of the company has made it a priority to take special measures to show its appreciation for these customers on a regular basis. During the middle part of 2023, BTB Construction is beginning to expand its customer appreciation efforts to include repeat customers in addition to customers that successfully refer new customers to BTB. This program is part of the organization’s larger effort to build on its years of reputation in the region.
FOR IMMEDIATE RELEASE:
BTB Construction understands that its success rests squarely on the foundation of its relationships with its customers. Ever since its founding, the leaders of BTB Construction have highly valued each interaction with homeowners and commercial property owners across central Virginia, aiming to not simply accomplish one-time renovation or repair projects, but rather to cultivate long-term customer-provider relationships.
For years, BTB Construction has conducted a rewards program for referrals, offering customers gift cards to popular local restaurants in return for successful referrals to new clients. This program has been highly profitable, leading to additional business for BTB and giving new customers the assurance that they are working with a company that has an established reputation for excellence with their neighbors.
This year, BTB Construction builds on the success of its customer referral program by extending it to selected repeat customers as well. When homeowners need roofing materials inspected, gutters repaired, or outdated windows replaced with modern, energy efficient windows, BTB’s leadership team wants them to remember their previous positive experience with their crews and call on them again. The promise of a reward in the form of a restaurant gift card is a great reminder of the high priority that BTB Construction places on the customer-provider relationship.
In addition to driving repeat business, the gift card reward program is simply a tangible way for BTB Construction to show appreciation to its customers. The team knows that Lynchburg area property owners have options when searching for “roofing services near me” and other exterior materials, and they are grateful that so many people choose to call their office and trust them with their repair, replacement, and renovation needs.
The past few years have highlighted the importance of trust and reputation in the roofing and siding industry, with COVID shutdowns, labor shortages, and supply chain difficulties to navigate. As BTB Construction has used its industry connections, knowledge, and simple hard work to endeavor to give its customers the best service possible despite the obstacles, the company has been thankful for the customers that have continued to call on them for help, exercise patience with material lead times, and schedule home repair projects.
For more information about the customer appreciation efforts at BTB Construction and home exterior services offered by the company, interested potential customers can find them online at www.btbroofing.com. Homeowners can also contact the office in person by phone at 434-525-3100.
